Refund policy

Returns and refunds Last updated: 10 November 2026

Your 14-day right of withdrawal If you live in the EU, you can cancel your order within 14 days of receiving your items, without giving a reason. To cancel, email info@neurodiverge.org with your order number and the items you want to return. You can use the EU model withdrawal form or any clear written statement.

After you contact us, please send the items back within 14 days. We will give you the return address by email, because some of our products ship from different partner warehouses. Items should be unused and in their original condition. You are responsible for any reduction in value caused by handling the items beyond what is needed to check them.

Return costs You pay the cost of returning the items unless they are faulty or we sent the wrong item.

Refunds We refund the full amount, including standard delivery costs, within 14 days of receiving your cancellation. We may wait until we have received the items back, or proof that you have sent them, before refunding. Refunds go to your original payment method.

Exceptions For hygiene reasons, sealed items such as earplugs cannot be returned once the seal has been broken. Items personalised to your own specification (for example, with your own text) cannot be returned unless they are faulty.

Faulty or damaged items If an item arrives damaged, faulty or incorrect, email us with your order number and a photo within a reasonable time of noticing the problem. Under Swedish consumer law you can make a complaint about a fault for up to three years after delivery. We will offer a replacement, repair or refund.

Questions Email info@neurodiverge.org. If we cannot resolve a complaint together, you can contact the National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se).

Shipping policy

Shipping Last updated: 10 November 2026

Neurodiverge works with print-on-demand partners and selected suppliers. Your order may arrive in more than one parcel if it contains items from different partners.

Delivery times (estimates)

  • Neurodiverge designs (t-shirts, hoodies, mugs, tumblers, totes): printed when you order. Production usually takes 2–5 business days, followed by 3–8 business days of delivery within the EU.
  • Comfort and sleep products (masks, wraps, pillowcases, socks and similar): usually 5–15 business days, depending on which warehouse ships your item.

You will receive a tracking link by email when each parcel ships. Delivery times are estimates and can be longer during peak seasons.

Taxes and customs Prices for EU customers include VAT. Orders shipped outside the EU may be subject to import duties and local taxes, which are the recipient's responsibility.

Questions If your parcel is late or you are unsure whether we ship to your country, email info@neurodiverge.org.

Contact information

Neurodiverge (neurodiverge.org) Email: info@neurodiverge.org We reply within two business days. Operated by ViolEND, Sweden. VAT number: SE19850510842601. Address: [add postal address]

Legal notice

Legal notice neurodiverge.org is an online store operated by ViolEND, Sweden.

For how we handle personal data, see our Privacy Policy. For returns, see our Refund Policy.